Please Note: The Vitality and Wellness Centre does not offer refunds for a change of mind and therefore does not offer refunds once a product has been ordered and paid for. As stated below, under certain circumstances where the Vitality and Wellness Centre agree to offer a refund, a 20% cancellation fee will apply to cover bank transaction fees, restocking and administration costs.
Refunds cannot be given on"downloadable products" once they have been purchased. Additionally, we are unable to offer returns or replacements for items once they have been shipped.
A full refund will be provided including shipping costs for any goods supplied with a major fault or defect.
Lost or Damaged
If under unfortunate circumstances your parcel is lost or damaged and you have selected shipping with insurance cover then your parcel will be replaced at no cost to you. All you will need to do is send us photos of the damaged items and make a claim with your countries postal service or courier service used. Please send us the claim number and while your claim is being processed we will organise to resend your damaged or lost items.
If shipping was selected without insurance cover the Vitality and Wellness Centre will be unable to refund or resend your parcel, unless the order is purchased again.
If an item is damaged in transit, we will, once the claim is approved by The Vitality and Wellness Centre, send a replacement product. We may ask for proof of damage (photo’s etc) to substantiate the claim.
If a product is returned to The Vitality and Wellness Centre due to;
we will contact you to organise re-shipping (additional shipping fees will apply plus an additional fee to reimburse return postage charged).
In the event that The Vitality and Wellness Centre agrees to provide a refund in specific cases;
No refunds shall apply for any probiotic product order returned to us due to;
Probiotics are a refrigerated product and can only remain viable in temperatures up to 30 degrees for up to 14 days, after which they start to lose their potency. As such, all probiotics returned to us will be destroyed and no refund will be provided.
In the event that we are unable to provide the product you have purchased we will contact you as soon as possible. This can be due to unforeseen circumstances in regards to stock availability with our suppliers. Should this occur, we will endeavour to either;
If a package is returned to The Vitality and Wellness Centre due to violation of a country's laws or import regulations, the customer will be responsible for any and all fees billed to The Vitality and Wellness Centre as a result.
A refund will be issued for merchandise only, upon receipt of the returned package, less return shipping costs, fees and a 20% restocking fee.
If an order is seized and destroyed by customs due to regulatory issues, the customer will not receive credit for the merchandise or shipping costs.
If an order is rejected by customs or is unable to be delivered, and the cost to return the goods is greater than the value of the goods;
If an order is rejected by customs, because the customer is unwilling to pay the duties or taxes;
We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with the Customs Policies for your specific country before ordering.
Customs regulations differ by country and not knowing your countries regulations can result in your order incurring high import duties, delivery delays, or even returns.
Please check with your Customs Office to see if your country permits the shipment of the products you are planning to order from The Vitality and Wellness Centre, and if any additional licenses or permits are required.
Please make sure your phone number, shipping and email address is correct. Your phone number or email address may be used by the courier company, to contact you, in case there is a problem with your delivery.
The Vitality and Wellness Centre is not responsible for the entering of any incorrect information on your order. As such The Vitality and Wellness Centre will not be responsible for your parcel if it is incorrectly delivered due to the wrong information provided.
Please Note: Once a parcel has been shipped, we are unable to cancel the order, or change a phone number, delivery or email address.
Thank you for submitting your prescription.
Please place your order as normal.
Once we receive your order we’ll review your script and call if we need clarification, otherwise we’ll dispatch your order.
Thank you for submitting your consultation request.
Please place your order as normal.
Once we receive your order we’ll contact you for your Free Consultation.